Privacy Policy
Bellway Solutions
Effective Date: June 15, 2026 | Last Updated: June 15, 2026
1. Introduction
This section explains who Bellway Solutions is, what this Privacy Policy covers, and our commitment to protecting your personal information.
Bellway Solutions ("Bellway Solutions," "we," "us," or "our") is a Canadian ecommerce business committed to respecting and protecting the privacy of every individual who visits or shops with us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information through our website and online store (collectively, the "Services").
We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law, as well as any applicable provincial privacy legislation. This Privacy Policy applies to all visitors, customers, and users of our website and online store, regardless of location.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully. If you do not agree with the practices described herein, you should discontinue use of our Services.
2. Information We Collect
We collect personal information in several ways — directly from you, automatically through our website, and occasionally from trusted third parties. This section describes each category in detail. 2.1 Information You Provide Directly When you create an account, place an order, contact our support team, or otherwise interact with our Services, you may provide us with the following types of personal information:
● Identity information: Your full name and, where applicable, your company name.
● Contact information: Email address, telephone number, shipping address, and billing address.
● Payment information: When you make a purchase, payment details (such as credit or debit card information) are entered through our ecommerce platform and transmitted directly to our third-party payment processor. Bellway Solutions does not receive, process, or store your full card number, CVV, or other sensitive payment credentials.
● Account credentials: Username and encrypted password if you create an account with us.
● Order history: Details of products purchased, order dates, amounts, and transaction records associated with your account.
● Communications: Messages, inquiries, feedback, or other information you send to us through contact forms, email, or other channels.
2.2 Information Collected Automatically When you visit our website, certain information is collected automatically through cookies, log files, and similar technologies. This may include:
● Device and connection information: IP address, browser type and version, operating system, and device identifiers.
● Usage data: Pages visited, products viewed, time and date of your visit, session duration, and clickstream data showing how you navigate through our site.
● Referral data: The URL of any website that referred you to our site. This information is used to operate and improve our Services and does not, on its own, identify you as a specific individual — although it may be combined with other information we hold about you.
2.3 Information from Third Parties In limited circumstances, we may receive personal information about you from trusted third-party sources, including:
● Fraud prevention partners: To verify transactions and protect against unauthorized activity.
● Analytics providers: Aggregated or pseudonymous data about how users interact with our website.
● Advertising networks: Information to help us deliver relevant advertising and measure campaign effectiveness. We collect information from third parties only to the extent necessary for legitimate business operations and in accordance with applicable privacy laws.
3. How We Use Your Information
We use the personal information we collect for specific, defined purposes directly related to providing our Services and operating our business responsibly.
Specifically, we use your personal information to:
● Fulfill and manage your orders, including processing, packaging, and coordinating delivery;
● Process payments securely through our third-party payment processors;
● Arrange shipping and delivery with our logistics and courier partners;
● Send you order confirmations, shipping notifications, and delivery updates;
● Provide customer support and respond to your inquiries or complaints;
● Personalize your shopping experience and display relevant products or recommendations;
● Send you marketing and promotional communications, where you have provided consent;
● Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities;
● Comply with applicable legal obligations, including tax, accounting, and regulatory requirements;
● Improve our website, product offerings, and overall Services; and
● Analyze usage patterns and trends to better understand how our customers interact with our Services.
We will not use your personal information for purposes other than those described in this Privacy Policy without first obtaining your consent, except where permitted or required by law.
4. Legal Basis for Processing (PIPEDA Consent)
Under PIPEDA, we must have a valid basis for collecting and using your personal information. This section explains the grounds on which we rely and how you can control your consent.
Bellway Solutions relies on the following grounds to collect, use, and disclose personal information in accordance with PIPEDA:
● Express consent: We obtain your explicit consent for specific uses of your personal information, such as subscribing to our marketing emails or newsletters. You may provide this consent through opt-in checkboxes or account preference settings.
● Implied consent: In certain situations, your consent is reasonably implied from the circumstances. For example, when you complete a purchase, you implicitly consent to us using your information to fulfill that order, process your payment, and arrange delivery.
● Legitimate business interests: We may collect and use personal information where it is necessary for a legitimate business purpose and where doing so does not unreasonably infringe upon your privacy interests — for example, to detect fraud or to improve the security of our platform.
Withdrawing Consent: You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. For example, you may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly. Please note that withdrawing consent may affect our ability to provide certain Services to you. To withdraw consent or for more information, please contact us using the details set out in Section 14 of this policy.
5. Sharing Your Information with Third Parties
We take your privacy seriously and only share your personal information with third parties when it is necessary to deliver our Services or when required by law.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of trusted third parties, solely for the purposes described below:
● Payment processors: To securely process and complete payment transactions on our behalf. These providers receive only the information necessary to process your payment.
● Shipping and logistics providers: To fulfill and deliver your orders, including carriers and courier services. These providers receive your name and shipping address as required to complete delivery.
● Email and marketing service providers: To send you order-related communications, transactional emails, and, where consented, promotional messages.
● Analytics and advertising partners: To help us understand how our website is used and to serve relevant advertisements. Data shared for these purposes is generally aggregated or pseudonymous.
● Fraud detection services: To identify, prevent, and investigate fraudulent activity or unauthorized access to our Services.
● Legal and regulatory authorities: Where required by law, court order, or government authority, we may disclose personal information to the appropriate parties.
● Business successors: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the successor entity. We will notify you of any such change as required by applicable law. All third-party service providers are contractually required to handle your personal information in compliance with applicable privacy laws and to use it only for the purposes for which it was disclosed. We take reasonable steps to ensure that these partners maintain appropriate privacy and security standards.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to help us operate the site effectively, understand how visitors use it, and deliver relevant content and advertising.
A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
● Strictly necessary cookies: These cookies are essential for the website to function and cannot be turned off. They are typically set in response to actions you take, such as logging in, adding items to your cart, or completing a purchase. Without these cookies, our Services cannot be provided.
● Functional cookies: These cookies allow our website to remember your preferences and settings (such as language or region) to provide a more personalized experience.
● Performance and analytics cookies: These cookies collect anonymous information about how visitors use our website — for example, which pages are visited most often and any error messages encountered. This helps us improve our Services over time.
● Marketing and advertising cookies: These cookies track your browsing habits across our website and, in some cases, across other websites, in order to display advertisements that are more relevant to your interests. They may also be used to measure the effectiveness of our advertising campaigns.
Managing cookies:
You can manage or disable cookies at any time through your web browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies — particularly strictly necessary or functional cookies — may impair the functionality of our website, including the ability to add items to your cart or complete a purchase.
Web beacons and tracking pixels: We may also use web beacons (also known as tracking pixels or clear GIFs) in our marketing emails. These are small, invisible image files that allow us to track whether an email has been opened and whether links within the email have been clicked. This helps us measure the effectiveness of our communications. You can disable this tracking by configuring your email client to block images.
7. Data Storage and Security
We take the security of your personal information seriously and implement appropriate technical and organizational safeguards to protect it.
Your personal information is stored on secure servers maintained by us and our trusted service providers. We employ industry-standard security measures, including:
● Encryption: Data transmitted between your browser and our website is protected using Transport Layer Security (TLS/SSL) encryption.
● Access controls: Access to personal information is restricted to authorized personnel who require it to perform their job responsibilities. We enforce strict internal access policies.
● Secure server environments: Our servers and infrastructure are maintained in secure, controlled environments with appropriate physical and technical protections.
● Regular security assessments: We periodically review our security practices and procedures to identify and address potential vulnerabilities.
While we take every reasonable precaution, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. We encourage you to use a strong, unique password for your account, to keep your login credentials confidential, and to log out of your account when using shared or public devices.
Data breach notification:
In the event of a security breach that poses a real risk of significant harm to you, Bellway Solutions will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada as required under PIPEDA and the Breach of Security Safeguards Regulations. We will take prompt steps to contain and remediate any breach.
8. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.
Our general data retention practices are as follows:
● Order and transaction records: We retain records of orders and financial transactions for a minimum of seven (7) years from the date of the transaction, in order to comply with Canadian tax laws, accounting requirements, and other applicable regulatory obligations.
● Account information: If you maintain an account with us, your account information is retained for as long as your account remains active. Following the closure of your account, we will retain your information for a reasonable period to address any outstanding matters, respond to inquiries, or comply with legal obligations.
● Marketing preferences and consent records: Records of your marketing preferences and consent are retained until you withdraw your consent. We maintain records of consent withdrawals to demonstrate compliance with our obligations.
● Customer support communications: Records of support interactions may be retained for a reasonable period to assist with ongoing or future inquiries and to improve our customer service.
When personal information is no longer required for its intended purpose and no legal obligation requires its retention, we securely dispose of or anonymize it in accordance with our internal data management procedures.
9. International Data Transfers
As a Canadian business, we handle your personal information primarily within Canada; however, some of our service providers operate in other countries.
Some of the third-party service providers we work with may store, process, or access your personal information outside of Canada, including in the United States. While PIPEDA provides a framework for the protection of personal information transferred across borders, personal data processed in other countries may be subject to the laws of those jurisdictions, including laws that may permit access by foreign governments or regulatory authorities.
Bellway Solutions takes reasonable contractual and organizational steps to ensure that personal information transferred internationally is afforded a comparable level of protection to that which it receives in Canada. This may include entering into data processing agreements or privacy clauses with our service providers that obligate them to protect your information in accordance with applicable Canadian privacy standards.
If you would like more information about the specific safeguards we have in place for international transfers of personal information, or to understand how your data may be affected by foreign laws, please contact us using the information provided in Section 14 of this policy.
10. Your Privacy Rights
PIPEDA provides you with meaningful rights over your personal information, and we are committed to helping you exercise those rights.
As an individual whose personal information we hold, you have the following rights under PIPEDA:
● Right of access: You have the right to request access to the personal information we hold about you, including information about how it has been used and to whom it has been disclosed.
● Right to correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it.
● Right to withdraw consent: You may withdraw your consent to certain uses or disclosures of your personal information at any time, subject to legal or contractual restrictions. Please see Section 4 for more details.
● Right to information about disclosures: You have the right to request information about the third parties to whom your personal information has been disclosed.
● Right to file a complaint: If you are unsatisfied with how we have handled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
How to exercise your rights: To exercise any of the rights described above, please contact us using the details in Section 14. We will respond to your request within thirty (30) days of receipt, or notify you if additional time is required. We may ask you to verify your identity before processing your request, to ensure we are protecting your personal information appropriately.
Quebec residents: If you are a resident of Quebec, you may have additional privacy rights under Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25 (also known as Bill 64). These rights may include enhanced rights of access, correction, data portability, and the right to request that personal information about you be de-indexed from certain systems. Please contact us if you would like more information about your rights under Quebec law.
11. Children's Privacy
Protecting the privacy of children is especially important to us, and our website is not directed at children under the age of 13.
Bellway Solutions does not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and online store are intended for use by adults and individuals who are 13 years of age or older. We do not knowingly market to children.
If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental or guardian consent, we will take prompt steps to delete that information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the information provided in Section 14 of this policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law.
Bellway Solutions reserves the right to modify or update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this document. For material changes that significantly affect how we collect, use, or share your personal information, we will provide more prominent notice, such as by sending you an email notification or displaying a prominent notice on our website.
Your continued use of our website or Services following the posting of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of our Services and, if applicable, close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us.
You may contact our privacy team using any of the following methods:
Business Name: Bellway Solutions
Privacy Inquiries: bellway.solutions@telus.net
Mailing Address: [94 Wisteria Lane, Fort Saskatchewan, Alberta, T8L0B4
We will acknowledge receipt of your inquiry promptly and endeavor to provide a substantive response within thirty (30) days. In some circumstances, a longer response period may be required, in which case we will notify you of the delay and the expected timeframe.
If you are not satisfied with our response to your privacy concern, or if you believe we have not adequately addressed your complaint, you have the right to escalate your concern to the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
© 2026 Bellway Solutions. All rights reserved. This Privacy Policy is effective as of June 15, 2026